Chatbots are good, but live chat for businesses can make them even better! Live chat for business helps your customers get the best possible answer to their questions, and you can in kind provide the best possible support to those customers.

If you have a chatbot on your website, that chatbot is capable of answering most of the frequently asked questions about a product or service. It'll even be capable of helping your customers find the exact product or service they're after. But what if your customers have a very specific and not-so common question about a particular product or service?

That's when live chat for business steps in. If your customers ask a question that can't be automatically answered, one of your agents will be able to connect with that customer in real time and step in to respond to that question.

If you're looking to get live chat for business, our suggestion is for you to get a chatbot hybrid. A chatbot hybrid is a chatbot that automatically responds to certain questions but also has a live chat feature where customers connect with a live agent to ask more complex questions.

It's easier than you think to build a chatbot hybrid. With Serviceform's free chatbot builder, you can easily build a chatbot with live chat for business in minutes. Just sign up for a free Serviceform account and you can get building!