If you're new to live chat, don't worry – it's easy to get started. Here are some tips on how to live chat with customers online and provide them with excellent support.
The first step is to choose the right live chat software for your business. Serviceform's Live chat is an excellent option because it offers a range of features like chatbots, automated responses, and analytics to help you improve your customer experience.
Once you've chosen your live chat software, it's time to train your live chat agents. Make sure they understand how to use the software and follow best practices. Teach them how to greet customers and handle difficult situations.
Customers expect quick responses from live chat, so make sure your team is available to respond promptly to any queries and provide assistance. If your team is not available 24/7, be clear about the hours of operation and set expectations accordingly.
.png)
When chatting with customers, use a conversational tone to make the experience friendlier and more approachable. Avoid using technical terms or jargon that might confuse them while keeping your responses clear and concise.
If you're looking for a live chat tool that helps you build customer rapport, try Serviceform's Live chat! Sign up for a free account to see how it can help you connect with your customers on a deeper level.
.svg){kind=icon}
.svg){kind=icon}
.svg){kind=icon}