Yes! With Serviceform's WhatsApp for business, not only can you add any number of agents to manage customer enquiries, but you can form multiple teams and allocate messages based on customer responses.

This way, you ensure each customer receives the best possible service, no matter where they are in their customer journey. By forming different teams, you also ensure each team specialises in certain customer enquiries and responses.

This helps streamline the communication process and reduce response times, leading to greater customer satisfaction. Additionally, it also allows you to distribute workload evenly among your teams, ensuring no single team is overwhelmed with customer queries.

Serviceform's WhatsApp for business helps you provide an optimised customer service experience. So don't hesitate to try out Serviceform's WhatsApp for business today! It's easy to get started too. Just register for a free account and start utilising our Social inbox and Chatbot tools to enhance customer communication while increasing leads for your business.