How awesome would it be if you could harness WhatsApp statistics?

Social inbox's backend has a built-in statistics page that helps you easily understand your customers.

With the statistics page of Serviceform's Social inbox, you can easily gain insight into your customers' behaviour. You can view the total number of live chats started by users, missed chats, average in-WhatsApp time, average time in WhatsApp before the agent joined, and average reviews left by the customer.

By tracking these statistics, you can ensure you're interacting with your customers efficiently, leading to a better customer experience. A customer's WhatsApp time should ideally be less than 10 seconds, as anything longer than that can have them lose interest and leave the chat.

Back to the statistics page, you can monitor your average customer's WhatsApp time and decide how many agents you need on your team to manage customer enquiries. This will help you manage your resources effectively while providing excellent customer service!

So go ahead and make the most of WhatsApp stats to provide customers with a more personalised experience that leaves a lasting impression. After all, happy customers are the key to a successful business!