Adding live chat to your website can greatly benefit your business by providing a convenient and efficient way to engage with customers. However, it's important to know how to use it effectively.

The first step is to assign someone to monitor the chat during business hours. This person should be able to respond to enquiries promptly and provide helpful information to potential customers.

Make sure to follow up with customers after the chat to ensure their questions were answered and they had a positive experience.

Using live chat on your website can also improve customer satisfaction and lead to increased sales. It can help existing customers with your product, or you can provide helpful information if they’re early in their buying journey.

Start a free trial today with Serviceform's Live chat and experience how live chat can benefit your business.