Are you using WhatsApp Business but not seeing the results you expected? It's time to optimise your account and take full advantage of this powerful tool.

One way to optimise your WhatsApp Business account is by integrating it with Serviceform. With Serviceform's WhatsApp for business, you save time by setting up automated messaging to greet customers while providing quick responses to common enquiries. You can also create a welcome message to introduce your business and set customer expectations.

Another way to optimise your WhatsApp Business account is by installing the WhatsApp widget on your website. This lets customers initiate chats with you, turning your WhatsApp account into a lead generation tool!

Keep your chats organised on the backend too by using status labels to categorise conversations. By doing this, you can efficiently manage all inbound leads and promptly respond to them.

Remember: Nothing impresses customers more than a quick response. Make sure to respond fast to enquiries, even if it's just to acknowledge you've received their message and will get back to them soon.

Finally, make your customers feel valued by personalising messages. Use their name and reference any previous conversations or purchases to show you remember and appreciate their business.

By optimising your WhatsApp Business account, you can provide exceptional and memorable service that could very well take your business to the next level.

It's easy to get started too! Just register for a free account and start utilising our Social inbox and Chatbot tools to enhance customer communication while increasing leads for your business.