Building a strong rapport with customers is essential for any business. And live chat has become a popular tool in doing so. Building a personal connection with customers through live chat can still be challenging however.

If you're looking to build rapport with customers through live chat, we've got some tips to help you get started.

Start by setting a friendly and welcoming tone for the conversation. Address the customer by their name and make small talk to show you're interested in them as a person. Remember: The goal is to make a personal connection with the customer.

Language plays a vital role in communication. Use positive words that show empathy and understanding, while avoiding negative words or phrases that can sound dismissive or cold.

Ultimately, the goal of any live chat interaction is to provide a solution to the customer's problem. Offer a solution that meets their needs and follow through to ensure the customer is satisfied with the outcome.

By using these tips, businesses can create a connection with customers that fosters long-term loyalty and improves customer satisfaction. Building rapport takes time and effort, but it's worth it in the end.

So if you're looking for a live chat tool that helps you build rapport with customers, give Serviceform's Live chat a try! Sign up for a free account to see how it helps you connect with customers on a deeper level.