What exactly does chatbot service mean? How can a bot provide better service than a human?
Chatbot service is fast, efficient, and easily accessible. A customer service chatbot can answer most FAQs and save the complex questions for human agents. Not only does this save your agents time, it also saves the customer time by providing the answers they need in seconds.
The other big pro of using a chatbot service is that it’s easily accessible. Your customers no longer have to wait until they hear back from an agent. A customer service chatbot is the magic potion you’re looking for to bridge the communication gap between your company and its customers.
But don’t just take my word for it. Check out below for 10 chatbot for customer service examples. And don’t forget to try them out yourself to see how game changing chatbot service can be!
Chatbot service example #1: Buying and selling properties
Realtors are one of the professions whose calendars are always busy. Having to answer to prospective clients means they have one more thing to do on top of their already busy schedule.
With a customer service chatbot on your website, you can not only answer customer FAQs, but also qualify leads so you’re not wasting time reaching out to those who are just browsing. Chatbot service can help your web visitors find the perfect property based on their requirements and search criteria such as location, budget, type of property etc. It can even calculate the mortgage for them!
Once they find their dream property, you can continue the conversation with them through a dynamic chatbot for customer service. Through a dynamic chatbot, you can answer questions about specific properties rather than just generic FAQs.
Chatbot service example #2: Cinema ticket reservation
Have you ever gone to the website of a cinema to buy a ticket? If you have, then you’re familiar with having to go through at least half a dozen pages to find your movie, find screening times, then buy the ticket.
What if I tell you that a customer service chatbot can do it all for you without you having to jump between pages? A chatbot for customer service is designed around the customer being able to easily pick the movie and showtime, then straightaway get taken to the buying page.
Chatbot service is the best way to reduce the number of clicks and pages your web visitors have to go through before they convert into a customer.
Chatbot service example #3: University admission form
Student support officers at universities have a lot on their plate. They have to provide support to their current students as well as prospective students. What if chatbot service can take care of the latter?
A customer service chatbot for a university is a lifesaver for student support officers. A chatbot for customer service helps prospective students pick the right course while providing course information like fees, duration, study material, and how to enrol.
Thanks to chatbot service, prospective students now find all the information they need about the courses they’re browsing – and without ever having to connect with a support agent.
Chatbot service example #4: Car dealership chatbot
Car dealerships are one of those businesses that get a lot more browsers than buyers. Everybody likes cars, but not everyone’s in a position to buy one.
This is why automotive dealers shouldn’t waste their time following up on every customer enquiry they get. They should have a system to efficiently provide support to customers while also qualifying those customers to ensure agents spend their time on buyers and not browsers.
Enter chatbot service: A chatbot for customer service is the perfect solution for car dealerships to answer common web visitor questions and then qualify those ready to buy. You can even help them calculate monthly car instalments they’d have to pay conveniently inside the customer service chatbot itself!
Chatbot service example #5: Taxi booking chatbot
Gone are the days where you had to call an operator to book a taxi. Chatbot service has made taxi booking easier than ever.
If you’re running a taxi company and you have a chatbot for customer service on your website, your customers can book a taxi directly from the website itself without ever having to pick up the phone. And the booking they make through the chatbot can be easily sent to your management system or CRM to make it easy to track.
You can even embed a calendar in your customer service chatbot to show availability so users won’t be able to book a taxi if no taxis are available. You also don’t have to be worried about your system being double-booked or customers being left stranded!
Chatbot service example #6: Hospital services chatbot
Chatbot service for a hospital? That’s inhumane! Or is it? Hospitals get asked questions about hundreds of different things. What if a customer service chatbot could answer all the non-urgent matters so human agents could focus on those that need urgent care or attention?
A chatbot for customer service welcomes potential patients to your hospital and medical facility, books their appointments, and educates them on services provided. While the chatbot does all that, human representatives are focusing on those who need it the most.
So, to answer my initial question: No, it’s not inhumane to include a chatbot service on a hospital website. It’s actually the most humane thing! Helping staff manage their workload and making sure that care is given to those who need it the most is as human as it gets.
Chatbot service example #7: Law firm website chatbot
Lawyers get all sorts of questions thrown at them by clients and those seeking counsel. But lawyers can’t handle all the issues clients bring them. This is where a chatbot service comes in handy for law firms.
A customer service chatbot qualifies prospective clients based on a law firm’s requirements so its attorneys don’t waste their time speaking to clients who have matters they don’t specialise in.
You can even set all leads to automatically come to your email inbox or your favourite CRM to ensure you never miss a lead. Qualifying, organising, and never missing a lead is why your law firm needs a chatbot for customer service on its website!
Chatbot service example #8: Insurance website chatbot
Chatbot service is a fast and efficient way for insurance companies to generate high quality leads. Insurance agents usually reach out to every Tom, Dick, and Harry as part of their sales process.
But a customer service chatbot can change this! With a chatbot, you can qualify your prospective leads by asking qualifying questions such as their budget and type of insurance they’re interested in.
Not only that, the chatbot can also provide quality support to the customer by answering any questions they may have about certain plans and policies. This is why having a chatbot for customer service on your company website is a win-win for both you and the customer.
Chatbot service example #9: Chatbot for hotels
Dinner bookings, room reservations, enquiries about promotions and discounts… Hotel receptionists have a lot of things to account for. And half of front-desk calls about all this leads to nothing as most people call several hotels to weigh their options when looking to book their next dinner or holiday.
With a customer service chatbot, you can automate the entire process all the way from answering customer questions to room booking. Similar to a taxi booking chatbot, you can embed a calendar to show availability to your customers and prevent double bookings.
For dinner reservations, you can even have your table layout in the chatbot to make it easier for customers to pick an ideal location. All this plus significantly fewer calls and emails thanks to today’s chatbot for customer service!
Chatbot service example #10: Home services chatbot
Do you need more customers for your home services business? Then what you need is a customer service chatbot. Home service customers have a variety of project needs ranging from moving to renovation and more!
A chatbot for customer service on your website helps prospective customers learn exactly what services you provide and find out whether your company is the right fit for them. If you offer what they’re looking for, then customers can book your services right then and there inside the chatbot using either an embedded form or calendar. For customer service chatbots, it’s all about convenience in home services.
In gauging whether your service is right for a customer’s budget, your chatbot for customer service can even get customers an estimate or quote before connecting with a live agent. A customer service chatbot is the perfect tool to ensure customers are aware of all the things they need to know before they book their consultation with you.
Wrapping up
Chatbot service has a lot more capabilities than simply educating your customers. A chatbot for customer service can even collect payments in addition to making bookings or reservations that help convert prospects into paying customers.
You can also connect your customer service chatbot to a live agent in case a prospect asks a question that can’t be answered automatically. With a chatbot for customer service, you don’t ever have to worry about a lead not finding the answers they’re looking for!
These are not the only 10 examples of how you can use a chatbot for customer service. If you want more inspiration on how to set up a customer service chatbot for your website, check out our free chatbot templates library.
And have a look at our official chatbot guide to continue learning about chatbots!
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